Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
With the exception of Le Shak in Dunsborough, all our properties come with full linen included in the price. All beds will be made up and ready for you on arrival and we will also provide bath towels, hand towels, bath mats, face cloths and tea towels.
Please don’t strip the beds on departure. This is our job.
Beach towels are not included but may be hired in advance.
At Le Shak, you will need to bring all your own sheets, pillow cases, bath mats, hand towels and face cloths. Doonas, blankets, pillows, mattress protectors and tea towels will be supplied.
Even if you have paid a “cleaning charge” when booking the property, you will still need to ensure the house is clean and tidy on departure and ensure the following is attended to:
- All rubbish removed and placed in outside bins
- Fridge emptied and wiped clean
- Oven wiped clean
- Floors swept
- BBQ cleaned
- Dishwasher emptied
- Kitchen surfaces and tables wiped clean.
Leaving the house as you found it will allow our cleaning teams to do a thorough property clean to prepare for incoming guests. We really appreciate it when our guests care and respect the properties they are staying in.
We charge a non-refundable $30 booking fee to assist us with the many fees and charges involved with online marketing.
Please allow up to seven days after departure for your refundable security bond to be repaid to you. This allows us time to check and clean the property.
If you paid your bond via credit card, we will refund to the same credit card. We are unable to refund to a different credit card, sorry.
If you paid your bond via direct bank transfer, we will ask you for your bank details so that we can refund your account.
No, we have very strict booking terms and conditions that prohibit parties or functions of any kind at our houses.
We also reserve the right to reject or revoke a booking at any stage if we suspect that a guest is planning to host a party or event.
Our properties are set up for the maximum number of people as advertised on our website. You are unable to invite additional guests for a gathering.
Please refer to our full Booking Terms & Conditions for more information.
No, sorry, we do not accept bookings from school students, school leavers or parents wishing to book accommodation for their child over the Leavers period in November.
Please visit the local City of Busselton website for comprehensive Leavers information and a list of accommodation providers: https://www.margaretriver.com/events/leavers-information-dunsborough/
Pets are not permitted at any of our properties unless you are staying in a designated pet-friendly home (if you are not sure, please refer to the website property listing details or ask one of our friendly staff).
Our cancellation policy is quite tight and we do not refund deposits or payments unless we successfully re-book the property for the same dates and at the same rates as your original booking.
You can read our full cancellation policy below:
In the case of a cancellation by the guest, money paid will not be refunded unless the house is re-let at the same rate for the entire period originally booked.
Cancellations made more than six weeks from arrival date mean the guest risks forfeiting their entire deposit. Cancellations made less than six weeks from arrival date mean the guest is liable for the full payment of the holiday booking.
In the event of cancellation, and with reasonable notice, Down South Holidays will strive to re-book the property to others.
Should a refund be applicable, it will be made by the payment method used by the guest at time of booking.
A variation of the booking which reduces the number of nights’ stay or rent value will be treated as a cancellation. A $150 administration fee will be charged for any booking cancellation.
If you fail to turn up to a booking in full or part, you will not be entitled to a refund or postponement of your booking.
Pets are not permitted at any Down South Holidays property unless the guest has permission to bring a pet to a designated Pet Friendly property. Any breach of this condition may result in termination and eviction without refund and extra charges may be made for cleaning and other expenses. Where a property is designated as pet friendly, and Down South Holidays has agreed to pets being allowed to stay, pet owners will be responsible for cleaning up after their pets, both inside and outside the property. Bring all your own petting bedding and feeding bowls. Pets are not allowed on the furniture or beds at any time. Any evidence of pets on furniture or pet faeces found anywhere on the property or any damage caused by pets, will incur extra cleaning fees. Any such fees will be removed from the Security Deposit or Pet Bond (if applicable) or charged to the guest’s credit card if the Security Deposit amount is exceeded.
Our standard arrival time is 3pm and departure time is 10am.Please let us know if you will be arriving late at night so that we can leave a welcome light on for you.